What is the return
CANADA’s policy is that all sales are final. Returns are not accepted.
How can I pay for
can pay for your purchases by logging on to the Online Store http://products.navcanada.ca/ or by
calling 1-866-731-PUBS (7827).
accept the following credit cards:
mailing address is:
and Distribution Centre
Box 9840, Station 'T'
ON K1G 6S8
What if I need a
chart or publication tomorrow?
CANADA recommends that you contact one of our distributors:
How do I order using
the NAV CANADA Online Store?
online store URL is: http://products.navcanada.ca/
How do I order electronic
versions of VNCs or Enroute charts?
VTAs Enroutes and Terminal Area Charts are not available as a download item.
They are only available in paper format.
What software do I
need to access this site?
site can be accessed by all modern web browsers. If using Internet Explorer, version
11.0 or higher is recommended, Google Chrome version 58 or higher. You need
Adobe Acrobat or Adobe Reader installed on your computer to read electronic
files (PDF format). To use these instrument procedures in-flight they must be
printed using a Laser of Inkjet Colour printer with the following attributes:
Up to 4800 optimized dpi colour (up to 4800 x 1200 optimized dpi colour and 1200
Who can use this
encourage everyone to use this site, whether you are a pilot, engineer,
student, or simply curious. We have made an effort to make this online store
straightforward for all customers, which allows you to purchase goods through
the secure NAV CANADA Online Store.
Your user account and ID is used to:
How do I log in?
Go to: http://products.navcanada.ca/ click on Sign In. You will then be prompted to either create an account as a New Customer or you sign in as a Returning Customer.
“My account has been disabled” message when I try to log in.
Older accounts with the same email address can cause this error message. Please contact AEROPUBS for assistance: 1-866-731-7827
How do I change my
the My Account page, click ‘Change Email/Password’ menu on the left side of the
screen under ‘Settings’. Your new Password is changed immediately, ready for
you to use.
How do I change my
the My Account page, select ‘Edit my Profile’ under ‘Support’ from the My
Account menu. When this is selected, you will see all your secure personal
details. Select the ‘Change’ tab and
update your information. When all changes have been completed, click
How much is shipping
paper orders are subject to a $5 Handling fee, with additional shipping charges
address is: email@example.com
Free: 1-866-731-PUBS (7827)
Hours of operation are 8:00 – 16:00 EST