Frequently Asked Questions
What publications do I need for flight?
Transport Canada’s Canadian Aviation Regulations (CARs) stipulate what is required for flight. Please review. 602.60 1(b))
Are there any special requirements for me to print the electronic publications?
You need Adobe Acrobat or Adobe Reader installed on your computer to read electronic files (PDF format). If you choose to print them to use in-flight, they must be printed using a Laser or Inkjet Colour printer with the following attributes: Up to 4800 optimized dpi colour (up to 4800 x 1200 optimized dpi colour and 1200 input dpi). Please ensure you have all the required documents as per CARs 602.60 1(b) prior to flight.
What are my options if I need to purchase the electronic publications for a large number of pilots?
Contact Customer and Stakeholder Relations at service@navcanada.ca to enquire about an enterprise license agreement or visit https://www.navcanada.ca/en/aeronautical-information/data-sales.aspx
Is it legal to fly without paper products?
Transport Canada’s Canadian Aviation Regulations (CARs) stipulate what is required for flight. Please review CARs 602.60 1(b).
What apps do the electronic publications work best with?
You need Adobe Acrobat or Adobe Reader installed on your computer to read electronic files (PDF format). If you are using a tablet or smartphone, there are many applications available for reading PDF documents. If you search the app store on your phone for PDF readers, you will see options.
Am I required to print all the documents in colour?
The electronic publications may be printed in colour. When printing the documents, ensure your printer has not cut off any of the information. Please ensure you have all the required documents as per CARs 602.60 1(b) prior to flight.
Can I share these files?
No, they are for one user only.
Where can I download the files to if I don’t have an iPad or a Tablet?
You can download them to your desktop or your phone.
My flight school requires me to train with paper products, what should I do?
The electronic products are printable.
What is the return policy?
NAV CANADA’s policy is that all sales are final. Returns are not accepted.
How can I pay for Aeronautical Products?
You can pay for your purchases by logging on to the Online Store https://products.navcanada.ca/ or by calling 1-866-731-PUBS (7827).
We accept the following credit cards:
VISA
MasterCard
American Express
Our mailing address is:
Aeronautical Publications
Sales and Distribution Centre
P.O. Box 9840, Station 'T'
Ottawa, ON K1G 6S8
What if I need a chart or publication tomorrow?
NAV CANADA recommends that you contact one of our distributors:
How do I order using the NAV CANADA Online Store?
The online store URL is: https://products.navcanada.ca/
How do I order electronic versions of VNCs or Enroute charts?
VNCs, VTAs, Enroutes and Terminal Area Charts are not available as a download item. They are only available in paper format.
What software do I need to access this site?
This site can be accessed by all modern web browsers. If using Internet Explorer, version 11.0 or higher is recommended, Google Chrome version 58 or higher. You need Adobe Acrobat or Adobe Reader installed on your computer to read electronic files (PDF format). To use these instrument procedures in-flight, they must be printed using a Laser of Inkjet Colour printer with the following attributes: Up to 4800 optimized dpi colour (up to 4800 x 1200 optimized dpi colour and 1200 Input dpi)
Who can use this site?
We encourage everyone to use this site, whether you are a pilot, engineer, student, or simply curious. We have made an effort to make this online store straightforward for all customers, which allows you to purchase goods through the secure NAV CANADA Online Store.
Purchase items
Renew subscriptions
Change address
Change password
Update payment information
How do I log in?
Go to: https://products.navcanada.ca/ click on Sign In. You will then be prompted to either create an account as a New Customer or you sign in as a Returning Customer.
“My account has been disabled” message when I try to log in.
Older accounts with the same email address can cause this error message. Please contact AEROPUBS for assistance: 1-866-731-7827
How do I change my Password/Email Address?
From the My Account page, click ‘Change Email/Password’ menu on the left side of the screen under ‘Settings’. Your new Password is changed immediately, ready for you to use.
How do I change my address online?
From the My Account page, select ‘Edit my Profile’ under ‘Support’ from the My Account menu. When this is selected, you will see all your secure personal details. Select the ‘Change’ tab and update your information. When all changes have been completed, click ‘Finished’.
How much is shipping and handling?
All paper orders are subject to a $5 Handling fee, with additional shipping charges as follows:
Single Sale Item:
$5 shipping fee for the CFS
$1 shipping fee for all other products
Subscription Sales:
$35 shipping fee for the CFS
$7 shipping fee for each other product.
For additional assistance:
Please contact AEROPUBS:
email address is: aeropubs@navcanada.ca
Toll Free: 1-866-731-PUBS (7827)
Hours of operation are 8:00 – 16:00 EST
